Terms & Conditions

1About us

Oboksobok Korea ("Oboksobok", "we", "us") is a Korean purchasing agent (proxy shopping) service run by Octans Korea (옥탄스코리아), a registered business in the Republic of Korea. This business name is shown on the PayPal payment screen.

"You" means the customer who sends us a request.

2Our service

We buy Korean products on your behalf from places that don't accept international payment or don't ship abroad, including:

• Korean online stores
• Bunjang (번개장터)
• Form platforms such as Witchform, Fondee and Takemm
• Pop-ups and approved offline shops (depending on the date, distance and availability)
• Printing Box and Printtie prints

We act as your agent, not as the seller. The product itself, its quality, stock, release date and the seller's own policies are the seller's responsibility. We always do our best to talk to sellers for you, but we can't change their decisions.

3Requests & quotes

• Send us your request on KakaoTalk, WhatsApp or by email. We check availability first and then send you a quote. Nothing is charged before availability is confirmed.
• A quote is based on the information at that time. If the seller changes the price, shipping or stock before we buy, we will tell you and update the quote.
• For requests with a deadline (forms, events, printing codes), please message us at least six hours before the deadline.
• We generally don't take first-come, first-served orders, because we can't guarantee a successful purchase.
• Seller stock, event access, purchase limits and deadlines can make a request impossible. In that case we will let you know as soon as we can.

4Fees & payment

Our service fee is charged on top of the item price. Item price and shipping are separate.

For Bunjang, each seller is a separate purchase. Several items from the same seller share one fee on their total.

Payment methods

• PayPal (Goods & Services): paid in US dollars, plus a 4.5% PayPal fee. The exchange rate we use is shown in your quote.
• Wise (KRW): plus a 5% Wise fee.

We buy your items after your payment is received. Some orders need more than one payment, for example a form's second payment, shipping from overseas to Korea, or international shipping to you, which is charged after your items arrive and are weighed. You can see every payment for your order on My Order.

5Changes & cancellations

• If you want to change or cancel an order, please message us first so we can check its progress together.
• Once we have started placing the order, we are generally unable to cancel or refund it.
• Bunjang and print orders (Printing Box, Printtie) can't be cancelled or refunded once we place the order. Please double-check the item, size, option and quantity before you pay.
• If the seller cancels, or we can't buy your item, we will refund you as explained below. This also applies to Bunjang and print orders.

6Refunds

If an item is sold out, the seller cancels, or we can't complete the purchase, you can choose:

• Oboksobok credit for a future order, with no deduction, or
• A refund to your original payment method (PayPal or Wise), as explained below.

Paid by PayPal

We refund through PayPal. We deduct 5.4% of the refunded amount + US$1.

Why? When we receive a PayPal payment, PayPal charges us a fee and does not return it when a payment is refunded. Sending money back also costs a currency conversion fee. The deduction only covers these costs, so that neither of us is left paying for a failed order. Partial refunds work the same way, based on the refunded part.

Paid by Wise

Wise payments can't be refunded through Wise itself. Instead, we send the money back to you with a new Wise transfer. We don't take any deduction ourselves, but Wise's own transfer fee applies:

• We send the refunded amount in Korean won (KRW), exactly as we received it, minus Wise's transfer fee.
• Wise's fee depends on your currency and the amount. For example, in November 2026, sending ₩100,000 to a US dollar account cost about ₩3,200 (about ₩2,600 + 0.56%). You can check the current fee with Wise's calculator.
• Wise converts the won into your currency at its own exchange rate on that day, so we can't tell you in advance exactly how much you will receive in your currency.

Small refunds that come from the seller (for example, a lower final price or no second shipping fee) are added to your Oboksobok credit on the day the seller's refund reaches us.

7Oboksobok credit

• Credit can be used toward any future payment with us. Your balance and history are shown on My Order.
• Credit is added only when the money has actually reached us (for example, when a seller's refund arrives).
• Review rewards: a simple review gives ₩500 credit per order, and an approved X or Instagram post tagging @oboksobok_kr gives ₩2,000 credit per order, while that event is running. Each reward is given once per order.
• Credit has no cash value and can't be transferred to another person.

8Item check before shipping

When your items arrive at Oboksobok, we upload photos to My Order. Please check the photos and tap "Items checked!". We ship to your address only after you confirm.

For orders sent straight from the seller to your own Korean address (for example, your forwarder), the items don't pass through us, so we can't take photos.

9Shipping

• International shipping is quoted after your items arrive, based on destination, weight, size and method. We use K-Packet for small parcels under 2 kg, and EMS, UPS or FedEx for larger parcels.
• Combined shipping: each order ships separately by default. Orders that reach us within 2 weeks of each other can be combined for free. Otherwise they are shipped separately.
• We can hold items for up to two weeks, counted from the first item's arrival to the last item's arrival.
• Please give us a full and correct address, recipient name and phone number. We are not responsible for delays or losses caused by a wrong address.
• Customs duties, import taxes and local fees in your country are paid by you.
• Delivery times depend on the seller and the carrier. Once a parcel is handed to the carrier, delivery is in the carrier's hands. We can help you track it and contact the carrier.

10Damaged, incorrect or missing items

• Please record a video while you open your parcel. If anything is wrong, message us on KakaoTalk with the video and photos.
• For orders sent to your own Korean address, please send us the unboxing video within one week of arrival. We can then ask the seller for help. Please also coordinate with your forwarding company.
• We will help with the seller or platform, but the final refund decision is made by the seller or platform, based on the evidence.
• We can't take responsibility for damage or missing items caused by the carrier during transit.

11Bunjang & second-hand items

• Once we buy a Bunjang item for you, you can't cancel it or change your mind.
• Bunjang items are second-hand. Their condition is as described by the seller, so please read the listing and photos carefully. We can ask the seller questions before you pay.
• We always pay through Bunjang's secure payment. If an item never arrives, fails Bunjang Care, or the seller cancels, Bunjang refunds us and we refund you (see Refunds).
• For damage or "not as described", please tell us right away, before the purchase is confirmed. Refund decisions are made by Bunjang.
• Bunjang Care fees, if any, are added to your quote. On the Bunjang Care route, the item goes from Bunjang to your Korean address, so we don't see it.

12Items we can't buy

We may decline a request if the item is illegal, unsafe, can't be shipped to your country, breaks a seller's or platform's rules, or if we can't buy it safely. We will tell you before any payment.

13Our responsibility

We handle every order with care. If something goes wrong because of our own mistake, we will fix it or refund the related cost. We are not responsible for the seller's products or decisions, carrier delays, damage or loss in transit, customs decisions, or events outside our control.

14Your information & reviews

• We use your name, contact details and address only to process, ship and support your orders, and we share them only with sellers and carriers when needed for your order.
• If you write a review and agree to share it, we may show it on our website and social media.

15Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. Orders already paid follow the terms that applied when you paid. These terms are governed by the laws of the Republic of Korea.