Frequently asked questions

Getting started is easy! Just share the product link, quantity, and delivery address with us on KakaoTalk. We’ll put together a quote and walk you through how to pay with PayPal or Wise.

Found something you love? We can help you shop from Korean online stores, Bunjang, platforms like Witchform and Fondee, and offline cafes such as Mofun Cafe. Feel free to send us the link or item details!

Yes, absolutely! If you already have a Korean delivery address, we’ll be happy to help with the purchase and have your items sent there.

Yes, we’d love to help you receive your items during your trip! Please order at least 10 days before you arrive in Korea, and we’ll pack your items together and send them to your hotel.

You’ll find our proxy purchase fees on the Our Service page. Not sure how much your order will cost? Just send us the details on KakaoTalk, and we’ll guide you through your quote and payment. PayPal and Wise are both welcome.

Of course! We can bring your purchases together, repack them, and send them in one shipment. To combine your order, please purchase the items within the same one-week period and make sure they arrive at Oboksobok within two weeks of purchase. We’ll start preparing your combined parcel on the day the last item arrives.

Feel free to leave us a message whenever it’s convenient for you! Our usual hours are Monday–Friday, 10:00–18:00 Korean time (KST). We’ll do our best to get back to you and help with your order.

Have a deadline coming up? Please message us at least six hours in advance so we can review your request. We generally don’t take first-come, first-served orders, as we can’t guarantee a successful purchase. Thank you for understanding!

If your item is sold out or we’re unable to buy it, we’ll help arrange a refund to your original payment method. Refunds to PayPal or Wise carry a 5% fee under our refund policy. You can also choose Oboksobok credit if you’d like to avoid that fee—just let us know which option you prefer.

Need to change your plans? Please message us so we can check your order’s progress together. Once we’ve started placing the order, we’re generally unable to offer a refund. If we can’t purchase your item, we’ll help arrange a refund using the options above.

We’ll be happy to discuss shipping with you! We use K-packet for small parcels under 2 kg, and EMS, UPS, or FedEx for larger parcels. Just share your delivery address with us on KakaoTalk.

Waiting for your other items to arrive? We can hold purchases made within the same one-week period for up to two weeks, counting from the first item’s arrival to the last item’s arrival.

Yes! When we ship your items overseas or combine them at Oboksobok, we’ll share photos with you free of charge. For orders sent straight to your own Korean address, photos aren’t available because the items don’t pass through us.

We’re sorry if something isn’t right with your parcel. Please reach out to us on KakaoTalk so we can review what happened.

If your items came through Oboksobok before being sent to you, please record a video as you open your parcel. If anything is incorrect or missing, share the video with us and we’ll help with the refund process.

For proxy-only orders sent to your Korean address, please share an unboxing video within one week of arrival if an item is damaged or incorrect. We can then ask the seller for help. Please also coordinate with your Korean forwarding company.

We understand how disappointing delivery problems can be. Please keep in mind that we can’t take responsibility for damage or missing items caused by the carrier during transit.

We’d love to help with your prints! Just send us the printing code, size, quantity, delivery address, and recipient details on KakaoTalk.

Please share your printing request with us at least six hours before the code expires. Thanks for giving us time to review your request!

Yes, you’re welcome to combine them! We can pack your prints with your other proxy purchases, as long as they’re all ordered within the same one-week period.